A Soft Answer
1 A soft answer turns away wrath, But a harsh word stirs up anger. Proverbs 15:1 Have you ever had someone think that they were going to resolve an issue with someone by "confronting" them? Then they are surprised when the person is defensive? Wouldn't it be easier to come to discuss something without the confrontation attitude? There is a time for confrontation but we should try to work out things in a "give you the benefit of the doubt" attitude? It is easy to be misunderstood in letters and emails because they can be miss interpreted...you can take one letter or email and reread it in many different tones and voice inflections and get something totally different each time you read it outloud! Same thing in the physical world too. I have come across angry or upset before simply because I was intense about something or I have been misunderstood thinking that I have sounded funny and in realty I have come across harsh or rude. Sometimes it might not be you eithe...